FAQ

Creating your Planet 7 Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your name, email address, date of birth, and phone number. You'll also need to create a secure password and choose your preferred currency from our available options, including USD and various cryptocurrencies like Bitcoin, Ethereum, and Litecoin.During registration, you can immediately claim your $25 no deposit free chip by entering the bonus code "25FREECHIP" in the appropriate field. This gives you a chance to explore our games without making an initial deposit. Make sure all information you provide is accurate, as you'll need to verify these details later through our KYC process.Once you submit your registration, you'll receive a confirmation email to activate your account. Click the verification link in the email, and you're ready to start playing. Remember to check your spam folder if you don't see the confirmation email within a few minutes. After activation, you can log in and begin exploring our extensive game library powered by Real Time Gaming software.

Planet 7 Casino offers an impressive welcome package designed to maximize your initial gaming experience. New players can claim up to $7,777 across their first eight deposits using bonus codes 1PLANET through 8PLANET. This package provides substantial bonus funds to explore our extensive game collection and potentially build your bankroll significantly.For players who prefer to test the waters first, we offer a $25 no deposit free chip using code "25FREECHIP." This bonus requires no initial deposit and comes with a 30x wagering requirement on slots and keno, with a maximum cashout of $100. It's perfect for getting familiar with our platform and games before committing your own funds.Additionally, new players can enjoy 50 free spins on selected slot games, giving you even more opportunities to win without additional cost. All welcome bonuses are subject to specific terms and conditions, including wagering requirements and game restrictions. We recommend reading the full bonus terms before claiming any offer to ensure you understand how to maximize your bonus value and successfully withdraw any winnings.

No deposit bonus codes at Planet 7 Casino allow you to claim free money or spins without making any deposit to your account. These codes are particularly valuable for new players who want to experience our games risk-free before investing their own money. The most popular no deposit offer is our $25 free chip, which you can claim using the code "25FREECHIP."To use a no deposit bonus code, simply enter it in the cashier section after creating your account or contact our customer support team for assistance. The bonus will be credited to your account immediately, and you can start playing eligible games right away. Keep in mind that no deposit bonuses typically come with wagering requirements, meaning you must play through the bonus amount a certain number of times before you can withdraw any winnings.For the $25 free chip, the wagering requirement is 30x on slots and keno, which means you need to wager $750 before you can cash out. The maximum withdrawal from this bonus is capped at $100, and you'll need to make a minimum deposit to verify your payment method before processing any withdrawal. These bonuses are restricted to certain games, typically excluding table games like baccarat, craps, and roulette.

Planet 7 Casino supports a comprehensive range of payment methods to accommodate players' preferences and ensure convenient transactions. For deposits, you can use traditional options like Visa, MasterCard, American Express, and Discover credit cards, as well as modern alternatives including Bitcoin, Ethereum, Litecoin, Dogecoin, Ripple, and Tether. We also accept Neteller and bank wire transfers for larger transactions.Cryptocurrency deposits are processed instantly and offer enhanced privacy and security. Traditional payment methods like credit cards are also processed quickly, typically within minutes. The minimum deposit varies by method but is generally set at $30 for most bonus offers. There are no maximum deposit limits, allowing high-roller players to fund their accounts according to their gaming preferences.Withdrawal options include the same methods available for deposits, with cryptocurrencies offering the fastest processing times. Bitcoin and other crypto withdrawals are typically processed within 24-48 hours, while traditional methods like bank wire transfers may take 3-7 business days. All withdrawal requests are subject to our standard verification procedures to ensure account security and compliance with regulations. We pride ourselves on fast, reliable payouts that get your winnings to you as quickly as possible.

Wagering requirements determine how much you need to play through bonus funds before you can withdraw any winnings. At Planet 7 Casino, most deposit bonuses come with a 30x wagering requirement on slots and keno games, calculated on your deposit plus bonus amount. For example, if you deposit $100 and receive a $200 bonus, you'd need to wager $9,000 total ($300 × 30) to meet the requirement.Different games contribute varying percentages toward meeting wagering requirements. Slots, keno, and scratch cards contribute 100% of each bet, making them the most efficient games for clearing bonuses. Table games and video poker contribute only 50%, effectively doubling the wagering requirement to 60x. Restricted games like baccarat, craps, pai gow poker, roulette, sic bo, and war don't contribute at all toward wagering requirements.Our unique "No Rules" bonuses, like the 175% bonus with code THEWORKS175, have zero wagering requirements, meaning you can withdraw your winnings immediately without any playthrough obligations. These bonuses typically have higher minimum deposits but offer maximum flexibility. Maximum bet limits apply during bonus play, usually capped at $10 per spin, to ensure fair play. You can track your wagering progress in your account dashboard at any time.

Planet 7 Casino is fully optimized for mobile gaming, allowing you to enjoy our complete casino experience on smartphones and tablets. Our mobile platform works seamlessly through your device's web browser without requiring any app downloads. Simply visit our website on your mobile device, and the interface automatically adapts to provide an optimal gaming experience on smaller screens.The mobile version includes access to our entire game library powered by Real Time Gaming, including popular slots, table games, and video poker. All games are optimized for touch controls and maintain the same high-quality graphics and smooth gameplay you'd expect from desktop play. You can easily navigate between games, access your account settings, make deposits and withdrawals, and claim bonuses directly from your mobile device.Mobile banking is fully supported, with all payment methods available on desktop also accessible through mobile. Cryptocurrency transactions work particularly well on mobile devices, offering quick and secure deposits and withdrawals. Our customer support features, including live chat, are also fully functional on mobile, ensuring you can get help whenever you need it. The mobile experience maintains the same level of security and reliability as our desktop platform.

Planet 7 Casino features an extensive collection of games powered exclusively by Real Time Gaming (RTG), one of the industry's most respected software providers. Our game library includes hundreds of slot machines ranging from classic three-reel games to modern video slots with advanced bonus features, progressive jackpots, and innovative gameplay mechanics. Popular titles include Asgard, which is featured in some of our bonus promotions, along with many other themed slots covering everything from ancient civilizations to modern adventures.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and craps, each offering authentic casino action with realistic graphics and smooth gameplay. Our video poker selection includes popular variants like Jacks or Better, Deuces Wild, and Bonus Poker, providing excellent odds for skilled players. We also offer specialty games like keno and scratch cards for players seeking different types of gaming entertainment.All games are available in both real money and practice modes, allowing you to learn new games or test strategies without risking your bankroll. Our progressive jackpot slots offer life-changing prize pools that grow with every bet across our network. Games are regularly updated with new releases, ensuring our library stays fresh and exciting. Every game undergoes rigorous testing to ensure fair play and random outcomes.

Withdrawal processing times at Planet 7 Casino vary depending on your chosen payment method and account verification status. Cryptocurrency withdrawals are our fastest option, typically processed within 24-48 hours once your withdrawal request is approved. Bitcoin, Ethereum, Litecoin, and other supported cryptocurrencies offer the quickest path to accessing your winnings.Traditional payment methods like bank wire transfers generally take 3-7 business days to complete, depending on your bank's processing procedures. Credit card withdrawals, where available, follow similar timeframes. Neteller transactions are processed faster than traditional banking methods but may still take 1-3 business days to appear in your account.Before any withdrawal can be processed, your account must be fully verified through our KYC (Know Your Customer) procedures. This involves providing identification documents, proof of address, and payment method verification. First-time withdrawals may experience slight delays while our security team reviews your documentation, but subsequent withdrawals are processed much faster. We recommend completing verification immediately after registration to avoid delays when you're ready to withdraw. Our customer support team can provide updates on withdrawal status and help expedite the verification process.

Account verification at Planet 7 Casino is a standard security procedure required before processing your first withdrawal. This KYC (Know Your Customer) process helps protect both you and the casino from fraud while ensuring compliance with regulatory requirements. The verification typically involves submitting three types of documentation: identity verification, address confirmation, and payment method verification.For identity verification, you'll need to provide a clear photo or scan of a government-issued ID such as a driver's license, passport, or state ID card. Address verification requires a recent utility bill, bank statement, or other official document showing your name and current address, dated within the last 90 days. Payment method verification involves providing images of the front and back of credit cards used for deposits (with sensitive information masked for security) or screenshots of cryptocurrency wallet addresses.You can submit these documents through your account dashboard or email them directly to our support team. Our verification team typically reviews submissions within 24-48 hours and will contact you if additional information is needed. Once verified, your account status is permanently updated, and future withdrawals process much faster. We recommend completing verification immediately after registration rather than waiting until you want to withdraw, as this eliminates any potential delays in accessing your winnings.

Planet 7 Casino offers multiple convenient ways to reach our customer support team, available 24/7 to assist with any questions or concerns. Our live chat feature is the fastest way to get help, accessible directly through our website with no wait times. Simply click the chat icon, and you'll be connected with a knowledgeable support representative who can assist with account issues, bonus questions, technical problems, or general inquiries.For more detailed issues or when you prefer email communication, you can reach our support team at help@planet7casino.com. Email responses are typically provided within a few hours, and this method is ideal for sending screenshots, documents, or detailed explanations of technical issues. Our email support team can handle everything from account verification assistance to payment processing questions.Phone support is available for players who prefer direct voice communication. US and Canadian players can call our toll-free number at 1-888-402-2065, while international players can use the same number. Phone support is particularly useful for urgent account issues or when you need immediate assistance with deposits or withdrawals. All our support representatives are trained to handle both technical and gaming-related questions, ensuring you get accurate, helpful information regardless of which contact method you choose.

Planet 7 Casino operates under specific licensing requirements that restrict access from certain jurisdictions. Players from Austria, France, Germany, Netherlands, Spain, United Kingdom, Union of Comoros, and all countries on the FATF (Financial Action Task Force) blacklist are not permitted to create accounts or play at our casino. These restrictions are in place to ensure compliance with international gaming regulations and licensing requirements.Before registering, players should verify that online gambling is legal in their jurisdiction and that they meet the minimum age requirements, which is typically 18 or 21 depending on local laws. We use geolocation technology and verification procedures to ensure players are accessing our site from permitted locations. Attempting to circumvent these restrictions through VPNs or other methods is strictly prohibited and may result in account closure and forfeiture of funds.Players from permitted jurisdictions can enjoy full access to our gaming platform, including all bonuses, payment methods, and customer support services. If you're unsure about the gambling laws in your area, we recommend consulting with local legal authorities or gambling commissions before creating an account. Our terms and conditions provide complete details about restricted territories, and these may be updated periodically to reflect changes in regulations or licensing requirements.

Planet 7 Casino employs industry-leading security measures to protect your personal and financial information. All data transmitted between your device and our servers is encrypted using advanced SSL (Secure Socket Layer) technology, the same level of protection used by major banks and financial institutions. This encryption ensures that sensitive information like passwords, credit card numbers, and personal details cannot be intercepted by unauthorized parties.Our servers are protected by multiple layers of security, including firewalls, intrusion detection systems, and regular security audits conducted by independent third-party companies. All financial transactions are processed through secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards) requirements. We never store complete credit card information on our servers, and cryptocurrency transactions benefit from the inherent security of blockchain technology.Your account is protected by secure login procedures, and we recommend using strong, unique passwords and enabling any available two-factor authentication features. Our fraud prevention systems monitor for suspicious activity and unusual betting patterns to protect against unauthorized account access. Regular security updates and patches ensure our platform remains protected against emerging threats. We also maintain strict internal policies regarding data access, ensuring that only authorized personnel can access player information for legitimate business purposes.

Planet 7 Casino is committed to promoting responsible gambling and provides several tools to help players maintain control over their gaming activities. We offer deposit limits that allow you to set daily, weekly, or monthly maximum amounts you can deposit into your account. These limits help prevent overspending and can be adjusted through your account settings or by contacting customer support, though increases may have waiting periods to take effect.Self-exclusion options are available for players who need a break from gambling. You can temporarily suspend your account for periods ranging from 24 hours to several months, or request permanent account closure if needed. During self-exclusion periods, you cannot access your account, make deposits, or receive promotional materials. Our customer support team can help you implement these measures and provide information about gambling addiction resources.We also provide reality check features that remind you how long you've been playing, helping you stay aware of time spent gaming. Loss limits can be set to cap the amount you can lose in specific time periods, automatically preventing further play once reached. Educational resources about responsible gambling are available on our website, including links to organizations like Gamblers Anonymous and the National Council on Problem Gambling. Our support team is trained to recognize signs of problem gambling and can provide assistance or referrals to professional help when needed.